Shipping

Orders are shipped within 2 business days, and please note that we observe all public holidays.

Please direct any inquiries regarding orders to campdirector@campaspen.com.

Kindly avoid using social media channels for these matters, as customer service-related messages through those platforms will not receive responses. Thank you for your understanding.

Returns

Camp Aspen offers a 14-Day return window from the date of confirmed delivery for eligible merchandise (non-eligible items are listed on the site as FINAL SALE).

Merchandise is returnable for credit in the form of a Camp Aspen digital gift card, which excludes shipping costs. Customers are charged a $10 restocking fee. Items received that are damaged or worn will not be accepted. Returns in the conditions listed will be returned to the purchaser. 

Returns are processed within 3 business days of receipt, any merchandise credit owed will be emailed to purchaser. Note we do not accept exchanges.